HSE Policy

Purpose

This Policy establishes the framework for delivering safe, reliable, environment friendly and cost-effective Passenger transportation services that meet or exceed quality expectations, maintain operational resilience, and ensure timely delivery

Scope

This policy applies to all company operated or contracted passenger transportation services, including corporate shuttles, employee transport, customer travel services, and third-party transportation providers.

Policy Statement

We are committed to transporting Passengers in a manner that ensures:

Policy Elements

A. Quality

• All transportation services must ensure clean, sanitized, well-maintained, and comfortable vehicles.
• All the vehicles should meet health, safety and environmental standards as stipulated by law.
• Drivers and staff must demonstrate professionalism, courtesy, and strong customer service skills.
• Feedback mechanisms (e.g., surveys, hotlines) must be in place and reviewed regularly for continuous improvement.
• Adherence to schedules and routes will be strictly monitored to ensure service reliability.

B. Cost

• Transportation budgets must be developed annually, with cost-saving measures implemented where Possible without compromising safety or quality.
• Contracts with third-party providers must be competitively tendered and reviewed periodically for best value.
• Fleet utilization and route optimization must be evaluated regularly to maximize cost- efficiency.

C. Delivery (Timeliness & Reliability)

• All services must run according to published schedules with contingency plans for delays.
• Real-time monitoring systems (e.g., GPS tracking) must be employed to improve predictability and manage disruptions.
• Punctuality targets must be set, tracked, and reported regularly (e.g., 95% on-time performance).

D. Safety

• Vehicles must undergo regular inspections, preventative maintenance, and comply with all legal and regulatory standards.
• All drivers must hold valid licenses and complete required training in defensive driving, emergency procedures, and first aid.
• Incident reporting and root cause analysis must be conducted for any safety event.
• Passengers must be briefed on safety procedures and equipment use, especially for long-distance or specialized services.

E. Health

• Must comply with all relevant health and safety regulations, including those related to vehicle maintenance and driver licensing.
• To create safer working environments, reduce accidents, and improve employee well-being.
• Driver fatigue is crucial for road Safety. To set reasonable driving hours, providing adequate rest breaks, and implementing fatigue monitoring systems.
• Regular vehicle maintenance and inspections are necessary to prevent accidents. Drivers should also be trained on safe driving practices and defensive driving techniques.
• Maintaining detailed records of transportation Procedures, including logs, maintenance schedules, and incident reports for compliance and accountability.
• Promoting healthy lifestyles among employees, such as proper sleep, nutrition, and exercise, for overall well-being and reduce the risk of accidents.
• Providing regular and comprehensive training on relevant safety procedures including first aid and defensive driving for ensuring a safe working environment.

F. Environment

• Should focus on minimizing the company's negative impact on the environment, Promoting sustainability, and complying with regulations.
• Conducting thorough assessments of transportation projects and operations to identify potential environmental impacts and develop mitigation strategies. This includes assessing impacts on air and water quality, noise pollution, biodiversity, and land use.
• Effective waste Management practices to minimize waste generation, promote recycling, and ensure proper disposal
• Optimizing the use of resources, including fuel, water, and raw materials, to reduce consumption and minimize waste.
• Prioritizing the purchase of environmentally friendly products and services, such as vehicles with lower emissions, and packaging materials made from recycled or renewable sources.
• Engaging with stakeholders, including employees, customers, and local communities, to understand their concerns and collaborate on environmental initiatives.
• Focus on reducing emissions of greenhouse gases (like CO2) and other pollutants from vehicles and operations.
• Implementing measures to minimize noise pollution from transportation activities, especially in urban areas.
• Preventing water pollution from fuel Spills, runoff from roadways, and other transportation-related activities.
• Minimizing the impact of transportation infrastructure on wildlife habitats and ecosystems.
• Educating employees and the public about the environmental impacts of transportation and promoting sustainable transportation choices.
• Regularly reviewing and improving environmental performance by monitoring key indicators, setting targets, and implementing corrective actions.

G. Resilience

• A Transportation Continuity Plan must be in place to ensure service availability during disruptions (e.g., severe weather, strikes, mechanical failure)
• Backup vehicles and substitute drivers must be available for emergencies.
• Coordination with local authorities and emergency services is mandatory during crisis planning.

Roles & Responsibilities

• Transportation Manager: Oversee implementation of this policy, vendor performance, compliance, and reporting.
• Fleet Supervisors: Monitor vehicle condition, ensure schedule adherence, and train drivers.
• Drivers: Comply with Operational protocols, report incidents, and uphold service quality.
• Procurement Team: Ensure Cost-effective sourcing and contract management of third-party transport providers.

Compliance & Auditing

Annual audits must be conducted to ensure compliance with this policy.

Non-compliance must be addressed through corrective actions and may result in disciplinary measures or contract termination.

Review & Revision

This policy shall be reviewed annually or upon significant operational changes. Revisions must be approved by senior management